Secure Delivery
Shipping options, charges and estimated delivery timing are shown during checkout before you place your order.
CUSTOMER CARE
Shipping & Returns
Everything you need to know about delivery, order tracking, returns and exchanges when shopping with Lunari.
Order Tracking
Once your order ships, tracking information is sent to the email address used when placing the order.
Personal Support
Questions about delivery, eligibility or a return? Our team is available to assist before you send anything back.
DELIVERY
Shipping
Order Processing +
Order preparation depends on product availability, sizing, customization and any special-order requirements. Estimated delivery information shown at checkout should be reviewed before placing your order.
Shipping Methods & Charges +
Available shipping methods and any applicable shipping charges are displayed during checkout based on the delivery address and order details.
Tracking Your Order +
When tracking becomes available, shipment details are sent to the email address associated with the order. Please allow the carrier time to activate newly issued tracking numbers.
Signature & Delivery Security +
For security, certain high-value shipments may require a signature at delivery. Please use a secure delivery address where someone can receive the package when required.
Delivery Issues +
If your tracking shows an issue, your package arrives damaged, or your order is not what you expected, contact Lunari as soon as possible so our team can review the shipment with you.
CUSTOMER CARE
Returns & Exchanges
Starting a Return +
Contact our team before sending an item back. We will review the order and confirm whether the item is eligible, along with the appropriate return instructions.
Contact Lunari →Return Condition +
Items submitted for return should be unworn, unaltered and returned with the original packaging and accompanying materials. All returns are subject to inspection before approval.
Resized, Engraved & Special-Order Pieces +
Resized, engraved, customized and special-order pieces can have different return eligibility. Please contact our team before purchasing or returning one of these items so we can confirm the terms that apply to your order.
Refunds +
Once an approved return is received and inspected, our team will confirm the outcome of the return. Any approved refund is processed according to the original order and payment details.
Exchanges +
Exchange availability depends on the item, size, inventory and order details. Contact us with your order number and the piece you would like to exchange so we can review available options.
NEED ASSISTANCE?
We're Here to Help
For questions about shipping, tracking, returns, exchanges, sizing or an existing order, speak with the Lunari team.